About Our Products
Q: Are your products really sugar-free?
A: Yes! We use natural sugar alternatives like erythritol, monk fruit sweetener, and allulose — none of which spike blood sugar levels. We never use refined sugar or artificial sweeteners.
Q: What does sugar-free taste like? Will I notice a difference?
A: Honestly? Most people can't tell. We spent months perfecting our recipes so they taste just as rich and satisfying as traditional baked goods. No weird aftertaste, no dry texture — just real dessert that happens to be sugar-free.
Q: Are your products safe for diabetics?
A: Absolutely. Our baked goods are made with ingredients that don't spike insulin levels. Amanda, our founder, created Panpankon specifically for her diabetic parents. That said, we always recommend checking with your doctor if you have specific dietary concerns.
Q: Are your products gluten-free?
A: Many of our products are gluten-free — including our best-selling Chocolate Cupcakes, which use a coconut flour base. Check individual product descriptions for specific details.
Q: Do you use any preservatives or additives?
A: No. Everything is baked fresh with clean, wholesome ingredients. That's why our shelf life is shorter than mass-produced goods — because we keep it real.
Q: Are your products nut-free?
A: Some products are nut-free (like our coconut flour-based cupcakes), while others contain almonds or walnuts. Each product listing specifies the ingredients, so please check before ordering if you have allergies.
Ingredients & Nutrition
Q: What sweeteners do you use instead of sugar?
A: We use three natural sweeteners: erythritol, monk fruit sweetener, and allulose. These are naturally derived, have zero or near-zero glycemic impact, and taste great.
Q: How many carbs are in your products?
A: We keep carbs low across all our products. Specific carb-per-serving info is listed on each product label. We're working toward full lab-tested nutritional panels for even more transparency.
Q: Are your products keto-friendly?
A: Yes, most of our products are low-carb and suitable for a keto or low-carb lifestyle. They're a favourite among biohackers and anyone watching their carb intake.
Shelf Life & Storage
Q: How long do your products last?
A: Because we use no preservatives, shelf life varies by product:
Cupcakes & Muffins: 3 days at room temperature, up to 7 days chilled
Cookies: Up to 2 weeks
Jellies: Up to 2 weeks (keep chilled)
Q: How should I store my order?
A: Keep products chilled for maximum freshness. Every order comes with storage instructions on the box so you'll always know exactly how to keep things fresh.
Q: Can I freeze your products?
A: Yes! Our cakes and muffins can be stored in the freezer. Simply thaw in the chiller when you're ready to enjoy them.
Delivery & Orders
Q: Where do you deliver?
A: We deliver across the entire Klang Valley, including Shah Alam and surrounding areas.
Q: Is delivery free?
A: Yes — delivery is free for orders over RM200 within Klang Valley.
Q: What days do you deliver?
A: We currently deliver on Monday, Wednesday, and Friday.
Q: How far in advance should I order?
A: We recommend ordering at least 2-3 days before your preferred delivery date to ensure availability.
Gifting
Q: Can I send your products as a gift?
A: Absolutely! Our baked goods make thoughtful gifts for birthdays, holidays, or anyone managing their sugar intake. Our Chocolate Cupcakes are our most popular gifting item.
Q: Do you offer gift packaging?
A: Our products come in neat packaging with Panpankon branding. If you need something extra special for an occasion, reach out to us via WhatsApp and we'll do our best to accommodate.
Q: What's a good gift for someone who's diabetic?
A: Our Chocolate Cupcakes are the crowd favourite — 95% sugar-free chocolate chips, gluten-free, and absolutely delicious. The Walnut Brownie Bites and Tasty No-guilt Jelly are also great choices.
About Panpankon
Q: Why did you start Panpankon?
A: Our founder Amanda started baking sugar-free treats for her diabetic parents. She wanted them to enjoy desserts without worrying about blood sugar spikes. That personal mission turned into Panpankon — "The Baker Who Cares."
Q: Is Panpankon halal?
A: Yes, we are working toward full halal certification and follow halal practices in our baking process.
Q: How can I contact you?
A: The easiest way to reach us is via WhatsApp. You can also find us on Facebook, Instagram, and TikTok.
Pricing & Payment
Q: Why are sugar-free baked goods more expensive than regular ones?
A: Great question! Premium natural sweeteners like monk fruit and erythritol cost significantly more than regular sugar. We also use high-quality ingredients (like 95% sugar-free chocolate chips) and bake in small batches with no preservatives. You're paying for real, clean ingredients — not fillers.
Q: What payment methods do you accept?
A: We accept all major payment methods through our online store. Details are shown at checkout.