Panpankon Refund Policy

Our Commitment to Customer Satisfaction

At Panpankon, we take pride in delivering high‑quality, freshly made products. If your order does not meet expectations, we are committed to resolving the issue promptly and fairly.


1. Eligibility for Refunds or Replacements

You may request a refund or replacement if any of the following occur:

  • You received the wrong item

  • Your order arrived damaged, spoiled, or compromised

  • There is a quality issue (product not as described)

  • Your order was not delivered

These conditions help us maintain product quality and customer trust.


2. How to Request a Refund or Replacement

To ensure a smooth process, please follow these steps:

  1. Contact us within 24 hours of receiving your order

  2. Provide your order number

  3. Include clear photos of the product and packaging

  4. Briefly describe the issue so we can assist you quickly

This information helps us verify the problem and take corrective action.


3. Non‑Refundable Situations

Refunds or replacements are not available for:

  • Change of mind after purchase

  • Products not stored as instructed (e.g., not kept chilled)

  • Issues reported after 24 hours of delivery

  • Minor variations in appearance, as our items are handmade

These conditions ensure fairness and product safety.


4. Refund Process

Once we receive your request:

  • We will review the details and notify you of approval or rejection

  • Approved refunds will be processed to your original payment method within 7 business days

  • For approved replacements, we will arrange a new delivery as soon as possible


5. Need Help?

If you have questions about your order or our refund policy, contact us:

We’re here to help and ensure you have a positive experience with Panpankon.